On the electronic services in Ukraine: legal essence, features and principles

Abstract

The article describes doctrinal and normative approaches to the definition of such concepts as "service" and "electronic service". It was emphasized that in the context of the reforms taking place in Ukraine, it should be emphasized that one of the activities of the Government is the creation of a digital state through the digitalization of services. The authors highlighted the main features of the implementation of electronic services, taking into account the interpretation of this category. It is noted that, analyzing the principles of providing electronic services, it was determined that Article 4 of the Law of Ukraine "On Administrative Services" contains a list of general principles of providing electronic services. This law is considered due to the fact that the principles of electronic services are a set of intersectoral principles, in particular: legal and administrative spheres. The general principles include: 1) the principle of the rule of law, including legality and legal certainty; 2) stability; 3) equality before the law; 4) openness and transparency; 5) efficiency and timeliness; 6) availability of information on the provision of electronic services; 7) protection of personal data; 8) rational minimization of the number of documents and procedural actions required to obtain electronic services; 9) impartiality and justice; 10) accessibility and convenience for the subjects of appeals. In turn, special principles for the provision of electronic services should be aimed at achieving such fundamental goals as maintaining a balance between the interests of the state and the interests of complainants and increasing the confidence of such bodies in the activities of administrative and public authorities. The authors noted that such principles of the scientific community include the following: continuity, efficiency, professionalism, responsibility; unity, subordination, territorial-branch and zonal-subject principles; timeliness, convenience, accessibility, tacit consent.